COVID Vaccination Policy

  • A copy of Vaccination Certificates for all guests needs to be sent via email before arrival.

Check-in and Check-out policy

  • Check-in Time is 2 pm, Checkout Time is STRICTLY 10 AM ( Late checkouts can be arranged subject to availability).
  • For Early checkout, your account MUST be settled the night before departure.

Room Policy

  • There is a MAXIMUM of 2 people in a room (No extra beds). Any other guests intending to stay will be asked to leave immediately with NO refund.
  • Visitors are permitted, however, if they are not booked to stay at Ana Mandara Luxury Bed & Breakfast, they will need to leave after 8 pm. 
  • Visitors are not allowed to enter the guest rooms. Failure to comply with this rule will result in all guests being asked to leave the property immediately and there will be NO refund.
  • Ana Mandara Luxury Bed and Breakfast have the right to charge my card in case of any damage in the room and missing items.
  • In the case of excessive noise in the room that disturbs other in-house guests, all guests in the room will be asked to leave with NO refund.

Smoking Policy

  • All rooms are NON – SMOKING, although we do offer a private designated smoking area. Should you smoke in your room, a $400 fee will be charged to your account for cleaning, deodorising the room and all textiles. 

Adults Only Policy

  • Ana Mandara is exclusively for grown-ups and does not cater to children under the age of 16.

Other Policies

  • Ana Mandara Luxury Bed and Breakfast does not take any liability for any lost or stolen items.
  • There will be no access allowed in the Jacuzzi after 8 pm.
  • Breakfast -Gourmet 3 course – from 8 am to 9:30 am.

Pets

  • Pets are NOT allowed on the property.

Payment Policy 

A 50% deposit is required at the time of booking. 

  • You will be charged a prepayment of 50% of the total price after the reservation is made and the remaining amount will be charged 30 days before arrival. 
  • All Credit & Debit Cards will incur a merchant fee of 1.6%. Except for American Express which will incur a merchant fee is 1.8%.
  • All fees incurred in relation to the services provided will be charged to the credit card or debit card designated by you.
  • If payment is not received from the card issuer or its agent for any reason, you agree to pay us all the amounts due immediately on demand.

Credit Card Verification 

  • To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount before arrival.

Cheques are NOT accepted.

Cancellation Policy

Cancellation more than 30 Days Prior.

  • No fee is charged.

30 days or less before check-in

  • 100% fee of total booking is charged and no refunds.

On the day of check-in or no show

  • 100% fee of total booking is charged and no refunds.

We highly recommend that you protect yourself with travel insurance.

  • This policy also applies to group bookings.
  • Gift Vouchers are not refundable for cash.
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